Privacy Policy

Card Vault Competitions Ltd ("we", "us", "our") is the data controller for the personal information you provide when using our website and entering our competitions. We are registered in England & Wales.

If you have questions about this policy or how we handle your data, email us at help@supportcardvaultcompetitions.co.uk.

We collect information you provide directly to us, including your name, email address, phone number, postal address and date of birth when you register, enter a competition or contact us.

We also collect information automatically when you use our website, such as your IP address, browser type, device information and pages visited. This helps us operate and improve the site.

We use your personal information to:

• Run competitions, allocate ticket numbers and contact winners
• Process payments and send confirmation emails
• Verify eligibility and prevent fraud
• Respond to your enquiries and provide customer support
• Comply with legal and regulatory obligations
• Improve our website and services

We process your personal data under UK data protection law. The legal bases we rely on include:

• Performance of a contract — to run the competitions you enter and deliver prizes
• Legal obligation — to comply with laws such as age verification and anti-fraud rules
• Legitimate interests — to maintain security, prevent abuse and improve our services
• Consent — where you have agreed, for example to marketing communications

We do not sell your personal information. We share it only with trusted service providers who help us run our competitions and website:

• Payment providers — to process entry payments securely
• Hosting and backend services — to store data and send transactional emails
• Email delivery services — to send entry confirmations and winner notifications
• Legal and regulatory bodies — when required by law

All third parties we use are contractually required to keep your data secure and to process it only for the purposes we specify.

Our website uses cookies and similar technologies to keep you signed in, remember your preferences and understand how visitors use the site.

You can manage cookies through your browser settings. Some cookies are necessary for the website to function, so disabling them may affect your experience.

We keep your personal information for as long as you have an account with us and for a reasonable period afterwards to comply with legal obligations, resolve disputes and enforce our agreements.

If you ask us to delete your account, we will remove your personal data within a reasonable time unless we are required to keep it by law.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain types of processing
• Withdraw consent at any time, where processing is based on consent
• Make a complaint to the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at help@supportcardvaultcompetitions.co.uk.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. This includes encryption in transit, access controls and regular review of our service providers.

No online service can be completely secure. Please keep your account password safe and contact us immediately if you suspect unauthorised access.

Our website and competitions are for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have collected data from a minor, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and we will indicate the date it was last updated.

For questions about this Privacy Policy or how we handle your data, email help@supportcardvaultcompetitions.co.uk.